Frequently asked questions

I have never crafted before. Can I really do this?

Yes. Every kit is built for total first-timers, with illustrated step-by-step instructions and all the tools in the box. If you can follow a recipe, you can do this.

How does a custom paint-by-number from my photo work?

You upload a photo, we turn it into a numbered canvas with matched paints, and we send you a digital proof first. Nothing prints or ships until you approve it.

What photo works best for a custom kit?

A clear, well-lit photo with your subject close and in focus. If yours will not translate well, we will flag it and suggest an alternative before anything is made.

What is included in a kit?

Everything you need to finish the project, plus an illustrated guide. The exact contents are listed on each product page. You only ever supply water and a paper towel.

Do I need a kiln or oven for the pottery kit?

No. Our pottery is air-dry — it hardens on its own in 24 to 48 hours. No kiln, no oven, no special equipment.

Is it a good gift?

It is one of the best. Kits arrive gift-boxed with a card and no pricing on the packing slip, so you can send one straight to someone you love.

How long does a kit take?

Most kits are a relaxing evening or two. They are meant to be unwound with, not rushed.

How fast will it ship?

Ready-made kits ship within 1 to 2 business days. Custom paint-by-number adds a couple of days for your proof and printing.

Can I return or cancel a custom order?

Unopened ready-made kits can be returned within 30 days. A custom paint-by-number is made to your approved proof, so it cannot be returned for a change of mind — but if anything arrives damaged we replace it free.

When does the monthly subscription ship?

The Cozzle Box ships the first of every month, and you can change your vibe, skip, or cancel anytime. It is launching soon — join the waitlist to be first in.